Cancellation & Refund Policy for PixelPerfectPrints.shop

Last Updated: January 2, 2024

Welcome to PixelPerfectPrints.shop! We understand that sometimes circumstances may require you to cancel an order or seek a refund. Please read our Cancellation & Refund Policy carefully to understand how we handle these situations.

1. Order Cancellation

  • 1.1 Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, your order will be in the production process, and cancellations may not be possible.

  • 1.2 How to Cancel: To cancel your order, please log in to your account on PixelPerfectPrints.shop, go to your order history, and follow the cancellation instructions. If you encounter any issues, contact our customer support at support@pixelperfectprints.shop.

2. Refund Eligibility

  • 2.1 Defective or Damaged Products: If your order arrives defective or damaged, please contact us within 7 days of receiving the product, providing clear photos of the defect or damage. We will assess the situation and, if applicable, offer a refund or replacement.

  • 2.2 Incorrect Orders: If there is an error in the customization of your product that is our fault, or if you receive the wrong item, please contact us within 7 days of receiving the product. We will arrange for a replacement or offer a refund.

3. Non-Refundable Items

  • 3.1 Customized Products: As the products on PixelPerfectPrints.shop are customized based on your designs, we cannot accept returns or offer refunds for items unless they are defective, damaged, or there is an error on our part.

  • 3.2 Change of Mind: If you simply change your mind or no longer want the product after it has been produced, we cannot issue a refund. Please review your designs carefully before placing an order.

4. Refund Process

  • 4.1 Refund Timeline: Once we approve a refund, it may take 5-7 business days for the refund to be processed. The exact timing may vary depending on your payment provider.

  • 4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

5. Contact Information

If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact our customer support at support@pixelperfectprints.shop. We are here to assist you.

Thank you for choosing PixelPerfectPrints.shop. We appreciate your understanding and cooperation.

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